Assistant Front Office Manager Job at Snow King Resort, Wyoming, MI

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  • Snow King Resort
  • Wyoming, MI

Job Description



We are looking for an individual who enjoys people and creating positive experiences for our guests.

Someone who will:

  • Manage all aspects of front desk operations for assigned shift.
  • Schedule employees to ensure proper coverage.
  • Monitor performance and recommend/initiate corrective and/or disciplinary action, or other staffing/human resources-related actions in according with company policies and procedures.
  • Alert management of potentially serious issues.
  • Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions.
  • Ensure guests receive prompt, professional attention and are greeted upon arrival.
  • Respond appropriately to guest complaints.
  • Implement appropriate service recovery gestures in order to ensure total guest satisfaction.
  • Communicate to staff any VIP, or special needs or requests and follow up on execution.
  • Communicate and assist in achieving departmental guest satisfaction, revenue and profit goals and objectives.
  • Manager labor costs and expenses within budget.
  • Assist in managing hotel revenue generation & maximization through full utilization of company systems, business processes and specifications.
  • Ensure procedures are followed for security of monies, credit and financial transactions, and guest security.
  • Throughout shift conduct routine inspections of the front office and public areas to ensure the appearance of such areas reflects highly on the hotel, brand, and Company.
  • Train appropriate staff on procedures for PBX to serve as a central communications point during emergency/crisis situations.
  • Promote teamwork and quality service through daily communication and coordination with other departments to include Accounting, Revenue Management, Sales and Marketing, Catering, Food and Beverage, Housekeeping, and Maintenance.
  • Will serve as manager on duty as required.
  • Will work front desk shits to insure maximum coverage and guest satisfaction.

Responsibilities

  • Enjoys people and cultures
  • Two years front desk experience.
  • One year supervisory experience.
  • Must be able to communicate effectively.
  • Able to work well with others to resolve problems in a positive manner.
  • Knowledge of computers.
  • Organized
  • Enjoys leading and supporting team members

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Job Tags

Shift work,

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