Job Description

THIS IS AN ON-SITE ROLE IN OUR COLUMBUS OHIO HEADQUARTERS

At Improveit Home Remodeling , we’re on a mission to help homeowners fall in love with their homes all over again. With over 35+ years of success, a powerful company culture, and exponential growth ahead of us, we are transforming the home improvement experience.

Our team is passionate, our processes are proven, and our Rhino-strong culture is the soil from which careers and innovation thrive.  Technology sits at the center , acting as the glue that holds everything together and the superhighway through which things get accomplished, and records get broken. Data and data science are our passions . They drive our decisions, our success, and sometimes our sleepless nights.

Ideal candidates understand how technology supports the needs of a sales-driven, high-performance environment like Improveit, and have a deep appreciation and keen aptitude for how tech enables revenue growth and supports great employee and customer experiences.

The Opportunity

We're looking for a Chief Technology Officer (CTO) to architect the future of technology at Improveit— not from the ivory tower but from the trenches . This isn’t a role for someone content to sit back and delegate.

This is a roll-up-your-sleeves, high-impact leadership position for someone who is as comfortable in code as they are in the boardroom.

The ideal candidate will bring visionary leadership to our technology roadmap and be willing to get their hands dirty—especially when it comes to our Salesforce platform , call center contact management systems , and business-critical integrations that power our marketing, sales, ordering, installation, and service operations .

What You’ll Do:

Strategic Technology Leadership

• Define and execute the overall technology strategy in alignment with company goals—focused on customer experience, sales growth, marketing automation, and operational scalability.
• Serve as a trusted partner to the CEO and executive team, contributing to cross-functional strategy, innovation, and execution.
• Build, lead, and inspire a high-performing IT team that thrives in a culture of accountability, agility, and ownership.
• Continuously evaluate the newest technology tools, trends, and harness major advancements like AI to drive the business forward.

Salesforce Development & Architecture

• Working with dept leadership, help own the vision for our Salesforce environment (Sales Cloud, Service Cloud, Experience Cloud. etc) and its integrated technologies.
• Oversee hands-on development (Apex, Lightning Components, Flows, API integrations) alongside internal and external developers, admins and consultants.
• Partner with business units to automate workflows, enhance user experience, and scale system functionality as the business grows.
• Stay ahead of platform changes and continuously optimize our CRM architecture for performance and usability.

Call Center Technology & Performance

• Oversee and manage telephony systems (e.g., VoIP, call routing, IVR, softphones).
• Own the performance, integration, and optimization of call center dialing software —ensuring uptime, compliance, efficiency, and peak performance.
• Partner closely with call center leaders to monitor and improve dialing strategies, contact rates, and campaign effectiveness through the smart use of technology.
• Ensure seamless integration between telephony platforms and Salesforce.

Technology Operations & Infrastructure

• Oversee all IT infrastructure and security operations, ensuring data integrity, business continuity, and regulatory compliance.
• Evaluate and implement scalable systems and tools to support sales, marketing, customer service, HR, finance, and field operations.
• Maintain and enforce best-in-class policies for help desk systems and processes, data security, user access, and disaster recovery planning.

Data-Driven Decision Making

• Champion a culture of data-informed decision-making across the organization.
• Partner with business leaders to ensure key metrics and dashboards are available, accessible, and actionable.
• Leverage data to uncover insights, identify trends, and drive performance improvements across sales, marketing, operations, and customer experience.
• Own and enhance the company’s business intelligence tool set, including applications used and repositories (data lake) and reporting infrastructure.
• Ensure data accuracy, governance, and security across systems.

Team & Vendor Management

• Lead internal technical talent and manage vendor relationships for development, infrastructure, and support services.
• Set KPIs, manage budgets, and ensure alignment between IT priorities and business outcomes.
• Foster a culture of problem-solving, innovation, and continuous improvement.

Who We’re Looking For

• 7 – 10+ years of technology leadership experience , ideally in a high-growth, multi-location company environment.
• Hands-on Technology management experience required—this is not a hands-off role.
• In-Depth Salesforce understanding and experience
• Proven experience overseeing call center technology , dialing platforms, and telephony systems.
• Exceptional acumen for managing IT infrastructure, security, and software integration and associated best practices.
• Exceptional communication and cross-functional leadership skills.
• Experience leading and developing internal IT teams and external partners.
• Experience in home services, home improvement, or related industries is a strong plus.
• Knowledge of sales-driven, high-performance environment s and an appreciation for how tech enables revenue growth .

Who You Are

• A doer-leader who leads by example and gets in the weeds as often as necessary.
• A strategic partner who aligns IT with growth and revenue.
• A systems thinker with a builder’s mindset and a bias for action.
• A clear communicator , cross-functional collaborator, and coach.
• An agile problem-solver , energized by complexity and growth.
• A data-driven leader , who knows the value of information and uses it to guide our success.

Why You’ll Love It Here

• A thriving, values-driven company where culture leads and people grow .
• A seat at the table with a team of passionate, growth-minded executives.
• The chance to build not just systems—but a lasting tech foundation for scale.
• Competitive compensation, full benefits, and the opportunity to leave your mark.

What We Offer

• Highly Competitive Salary + Bonus Opportunity
• Investments in Advanced Technology 
• Paid Time Off (vacation, Holiday, sick time)
• Health Benefits (Medical/Dental Coverage Options)
• 401K Savings Program with Employer Matching
• AFLAC Supplemental Insurance
• Career Advancement Opportunities
• Positive, Collaborative and Growth-Oriented Culture
• Contests & Engaging Culture Initiatives
• Entrepreneurial Growth-Oriented Environment
• Strong Commitment to Employee Growth & Success
• Beautiful Gahanna, OH area offices
• Stability of a 35-Year Industry Leader

Who We Are

Serving the needs of homeowners since 1989, Improveit! Home Remodeling is a leading replacement contracting company headquartered in Columbus Ohio. Markets served include Columbus, Dayton, Cincinnati, Louisville, Lexington, Southern Indiana and Nashville Tennessee. We specialize in replacement windows, bathroom remodeling and kitchen transformations. BBB-Accredited and 24-time Consumers’ Choice Awards Winners, we’ve completed over 60,000+ jobs with about one in four of those being repeat customers.

We foster a culture focused on winning and our passion is deeply rooted in continuous improvement. We seek leaders who are interested in developing leaders. For us, “Improveit” is more than a name – it’s an attitude that governs all that we do for our staff, our customers, and our communities. We value curiosity, passion, continuous improvement, and the relentless pursuit of excellence. If working for an organization that is driven to be the best and understands that it takes a stellar mix of people, processes, and technology to be a leader, this could be the home for you.

Apply now and bring your vision, your hands-on grit, and your leadership to a company that’s ready to Thrive in '25—and well beyond.

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