Job Description

Today, SCA Health has grown to 13,000 teammates who care for 1 million patients each year and support physician specialists holistically in many aspects of patient care. Together, our teammates create value in specialty care by aligning physicians, health plans and health systems around a common goal: delivering on the quadruple aim of high-quality outcomes and a better experience for patients and providers, all at a lower total cost of care. For more information on SCA, visit .

The Clinical Systems Analyst is an individual contributor play ing a crucial role in supporting our specialty practice technology systems ; primarily focused on Athena Health and integrated solutions . As the Clinical Systems Analyst, you will monitor and manage incoming ServiceNow tickets , work ing closely with practice end-users , IT, and external vendors to ensure timely , efficient, and effective end-user support. The Clinical Systems Analyst will participate in new system integration planning and provide insights into support needs for scalable end-user support services.

Responsibilities :

• Assist in the support, maintenance, and troubleshooting of EHR , Practice Management, Revenue Cycle, and integrated solutions, specifically Athena Health clinical applications.

• Participate in the configuration and customization of clinical applications to meet the needs of SCA’s specialty practices.

• Work with end-users to identify , document, and resolve issues related to clinical applications.

• Assist in the development and execution of test plans , quality assurance, and user acceptance testing for system updates and new system implementations.

• Support data integrity initiatives by assisting with data extraction, reporting, and analysis.

• Collaborate cross-functionally with IT, clinical staff, and vendors to ensure seamless system operations.

• Develop training materials and provide end-user training and support , as needed.

• Stay up to date with industry trends and best practices in healthcare technology and clinical applications.

• 3+ years of e xperience in a systems administrator or analyst capacity using Athena Health applications in a provider practice environment, required .

• Comfortable communicating directly with physicians, practice operations, revenue cycle, and external vendors , required .

• Excellent problem solving and analytical skills.

• Ability to work independently and as part of a team.

• Strong written and verbal communication skills.

• Willingness to learn and adapt in a changing and fast-paced environment.

• Experience using ServiceNow, ZenDesk , Jira , or equivalent ticketing systems , preferred.

• Experience working with specialty practices a plus.

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