Job Description

Job Overview

The Compliance Manager will lead and manage product testing processes for private label and national brand products, ensuring compliance with retailer-specific quality standards. The role requires significant experience in testing coordination, documentation management, and collaboration with factories, labs, and cross-functional teams. This position is ideal for a detail-oriented professional with a strong background in product testing and quality assurance.

Key Responsibilities

Testing Management:

• Oversee and manage product testing from initial stages to final approval, ensuring adherence to quality standards and retailer-specific requirements.
• Collaborate with third-party labs, including BV, UL, SGS, and Intertek, to execute and review testing applications.
• Guide factories through testing requirements, reviewing and approving testing applications while ensuring accuracy and compliance.

Documentation and Reporting:

• Develop and maintain comprehensive testing records, including test report numbers, results, and timelines.
• Analyze and review test reports to identify and address any issues, sharing results with factories and internal teams.
• Maintain detailed logs and charts for internal tracking and external audits, ensuring accuracy and consistency.

Labeling and Compliance:

• Approve content for product labels, such as Heat Seal, Pad Print, and RFID layouts, ensuring compliance with fiber content, care instructions, and country of origin requirements.

Communication and Collaboration:

• Coordinate with cross-functional teams, including design, production, and quality assurance, to ensure smooth testing workflows.
• Conduct regular calls with factories to review testing progress, address issues, and confirm timelines.
• Respond to retailer-specific inquiries and provide timely reports and corrective action plans as needed.

Sample and Process Coordination:

• Prepare and deliver product samples for testing, including mockups, lab dips, shade bands, and TOP samples.
• Stay updated on retailer testing protocols and incorporate changes into the company’s standard operating procedures (SOPs).

Factory Training and Support:

• Onboard and train factories on testing processes and requirements, providing ongoing support to ensure compliance.
• Monitor factory adherence to testing schedules and escalate delays as necessary.

Qualifications:

• Experience: Minimum 5 years of experience in product testing or quality assurance within the apparel industry.
• Education: Bachelor’s degree in Textile Science, Quality Management, or a related field.

Skills:

• Strong knowledge of testing protocols and standards across various retailers.
• Proficiency in managing third-party lab processes and interpreting testing results.
• Excellent analytical, organizational, and communication skills.
• Advanced proficiency in MS Office (Power point, Excel, Word, Outlook).

Attributes:

• Proven ability to manage multiple projects and priorities in a fast-paced environment.
• Team-oriented approach with strong problem-solving capabilities.
• Preferred Experience: Candidates with experience in managing testing processes for major retailers such as Walmart and Costco will be given priority.

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