Job Description

Description:

Arraya Solutions, a leading Mid-Atlantic technology consulting firm and managed services provider located just outside Philadelphia is looking for a Cyber Security Analyst I to join our Managed Services team! Our culture embraces change, values family, and fosters active community involvement. Our team is made up of positive, motivated individuals who are eager to expand their knowledge of technology, alongside leaders who are deeply engaged in daily operations.

As the Cyber Security Analyst, you will be responsible for managing and monitoring cyber security technologies and protect customers from emerging threats. You will be at the tip of the spear directly responsible for monitoring and protecting customer information systems.This role is responsible for reviewing existing client security controls and coordinating security enhancements with clients. Targeted areas include Office 365/Entra ID Security Controls, Defender suite of products, Network Security, SIEM, Vulnerability Management, EDR. The ideal candidate already possesses in depth experience with each of these toolsets from an engineering standpoint.

The ideal candidate will be passionate about cyber security operations, detail oriented, and have a strong technical background and desire to learn. It will also require the candidate to be on call to respond to customer security emergencies and work as part of an incident response team.This position will include processing non-critical service requests and perform recurring maintenance tasks in coordination with the Managed Services Cyber Security team. This position reports to the Cyber Security Team Lead.

Responsibilities:

• Perform vulnerability scans on customer systems and generate reports.
• Manage a diverse set of security platforms and generate reports.
• Administering Multi-Factor Authentication products.
• Conduct security audits and provide reports for senior leadership consideration.
• Respond to customer security incidents and perform remediation and cleanup.
• Install, configure, and maintain security tools and technologies
• Conduct vulnerability assessments and follow up for issue resolution
• Troubleshoot security systems and provide recommendations to better support customer environments.
• Update ticket, task, and service request details to support triage, escalation, and resolution.
• Capture, document, and transfer knowledge of customer environments to junior personnel.
• Train and certify on supported technologies.

Requirements:

• 1-3 years’ recent experience in a hands-on cyber security IT support role
• Candidate must possess relevant certifications from vendors such as Microsoft, Cisco, and Fortinet.
• Candidate may possess relevant certifications from companies such as ISC (CCSP), CompTIA (CySA+)
• Understanding of cyber security technologies to include firewalls, IDS/IPS, SIEM, access control, encryption, networks, anti-malware, servers, vulnerability management and other security solutions.
• Experience working with Cisco security technologies preferred.
• Demonstrated ability to support users and troubleshoot problems remotely.
• Demonstrated ability to communicate and collaborate with other team members.
• Demonstrated ability to manage workload and make productive use of time.
• Experience managing incidents and problems in one or more enterprise class ITSM platforms (ServiceNow, BMC Remedy, SolarWinds, and Autotask).
• Excellent communication, documentation, and customer-facing skills.
• Strong analytical and creative problem-solving skills.
• A desire to continue learning about emerging technologies.

Job Type & Expectations

• This is a full-time position, (40) hours/week.
• Primary work hours are during Arraya’s operating hours (8:30am-5:00pm).
• Work is performed in a 24×7 operations environment with on-call participation.
• May require infrequent travel to Customer sites.

At Arraya, we firmly believe that people are our most valuable asset, and we’ve created a workplace that embodies this belief. Our senior leadership is actively involved in daily operations, collaborating closely with our committed teams to take a hands-on role in realizing our shared objectives.

Our team consists of a diverse group of tech enthusiasts, each bringing a wealth of industry knowledge and expertise.

If you want to work in an exciting, fast-paced environment with an opportunity for learning and development, please contact us today! Please send your resume and cover letter to hiring@arrayasolutions.com

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