Job Description

Principle duties and responsibilities (Essential Functions) include:   

Operational/Functional:

• Manage the daytoday activities of the housekeeping department.  Plan schedule and organize work to ensure proper coverage.  Communicate and enforce policies and procedures. 
• Develop and implement procedures for managing the quality of housekeeping and laundry services through 3rd party service. 
• Ensure all colleagues are cleaning and servicing rooms and housekeeping areas according to established standards.
• Ensure staff is well trained on the proper usage and labeling of hazardous supplies in accordance with established safety standards.
• Schedule routine inspections of all guest rooms and public areas to ensure furnishings guest rooms/suites equipment housekeeping linens public restrooms lobby are clean and in good repair to meet guest satisfaction. 
• Monitor coordinate and execute the special needs and requests of VIP repeat guests and members of loyalty program (ALL). 
• Deliver outstanding experiences to guests partners and colleagues. Respond to guest complaints and special requests and ensure corrective action is taken to achieve complete guest satisfaction.
• Conduct comprehensive departmental meetings to include a review of procedures and events which warrant special handling and detailed information.
• Conduct preshift meetings and review all information pertinent to the days activities.
• Establish par levels for supplies and equipment.  Replenish shortages and other business supplies for daily business.
• Promote teamwork and quality service through daily communication and coordination with other departments.  Key departmental contacts include Front Office Guest Services Maintenance and Food and Beverage
• Interact with outside contacts (guests members vendors contractors and regulatory agencies).
• May serve as manager on duty as required.
• Perform any other jobrelated duties as assigned.

Strategy and Planning:

• Prepare weekly work schedules in accordance with staffing guidelines and labor forecast and adjust schedules throughout the week to meet business demands.
• Conduct inventories of linen supplies and equipment as needed.
• Analyze guest satisfaction data to develop and implement plans to achieve established goals related to guest satisfaction and cleanliness scores.
• Maximize efforts towards productivity identify problem areas and assist in implementing solutions.

Financial Management:

• Develop the departments annual budget.  Monitor performance against plan.
• Achieve budgeted revenues control labor costs & expenses and maximize profitability within all areas of Housekeeping.
• Manage staffing levels to ensure that guest service operational needs and financial objectives are met.
• Actively participate and advise in the budget and forecasting processes which support the overall objectives of the hotel. 
• Complete projects and CapEx investments in a timely manner as required by the Director Rooms and General Manager.

Managing your Team

• Interview hire train and promote Housekeeping colleagues. Provide consistent feedback and recommend disciplinary action when appropriate.
• Ensure team members receive proper training applicable to their position and career aspirations.
• Champion employee engagement initiatives
• Maintain consistency in accordance to Forbes/LQA and Fairmont standards.
• Responsible for monitoring measuring and recognizing performance of team members who directly report to the role and indirect reports
• Support comply and promote company initiative policies and guidelines.
• Handle colleague concerns in a professional and timely manner.

Leading with Passion

• Responsible for ensuring success through the eyes of colleagues guests and owners.
• Utilize and collaborate with resources across different departments and corporate office.
• Capable of influencing employees to perform to their highest standard and establishing a trusting environment to enrich the culture.
• Focus on the mission and wellbeing of the department hotel and company as a whole.
• Lead by example and operate with integrity and respect.

Qualifications :

• Minimum of 3 years leadership experience in housekeeping
• Previous experience in luxury establishments required
• Previously demonstrated leadership skills supporting an environment of colleague growth and development interdepartmental teamwork and exceptional customer service
• Diploma or degree in Hospitality Management or related discipline a strong asset
• Excellent communication skills must be able to communicate with others effectively
• Must be a creative and effective leader and team player possessing a high degree of professionalism energy and determination
• Ability to analyze data and trends and create strategies for improvement
• Strong administration and organizational skills are required
• Results oriented with the ability to adapt to the challenges of a continually evolving workforce while remaining flexible and working under pressure
• Working knowledge of Microsoft Office applications Outlook Opera Cloud and Excel.
• Previous experience managing in a union hotel

Remote Work :

No

Employment Type :

Fulltime

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