Job Description

Description

Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

Responsibilities

•Identify and respond to guest needs creatively
•Assist with the creation and preparation of the breakfast program
•Perform regular bookkeeping duties: make sure hotel guest information is current and correct
•Handle customer complaints as necessary
•Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
•Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests
•Communicate with housekeeping to make sure guest rooms are ready

Qualifications

•To be considered, applicants must be available to work weekends and evenings
•1+ year of hotel industry experience or related job preferred
•High school diploma, GED, or equivalent
•Exhibits working knowledge of Microsoft Office and reservation management systems
•Comfortable taking telephone calls and mitigating stressful situations
•Excellent time management skills, organizational skills, customer service skills, and interpersonal skills

Job Tags

Start working today, Flexible hours, Weekend work, Afternoon shift,

Similar Jobs