Job Description

*** This is a full time role but offering 36 hours a week. As a Float Teller, you will be asked to cover our Mira Loma, Riverside, and Chino branches as needed. ***

What You Will Be Doing

• Providing excellent client service by accurately and expeditiously opening new accounts and other products for current clients and new clients to the Bank. Providing maintenance on accounts and products when requested and authorized by the client. For those quoting rates, terms and fees on all products and services and providing necessary disclosures as required (NMLS registration will be required).
• Expanding the use of alternative delivery systems by explaining the merits of other systems such as Online Banking System, Online Bill Pay, ATM network, Debit Card, and Client Contact Center.
• Identifying the need for borrowing and originating consumer loan applications. Assisting in the processing of loan applications and closing.
• Increasing sales and cross-sell opportunities by participating in sales events such as in-aisle sales (where applicable), internal/external events, out bound calls, and promotional activities.
• Assuring Branch compliance by performing a variety of tasks, including but not limited to, the following: cash audits, alarm tests, loss prevention training, safe deposit delinquencies, ATM balancing, monthly and quarterly branch audits, regulation training, monthly security reports, balancing of travelers checks, official checks and money orders.
• Protecting the interests of the Bank and our clients by following all security, regulatory and audit procedures, including daily balancing of individual teller drawers, ATM and vault. Maintaining of proper dual control and appropriate holds. Accurately balancing assigned cash drawer on a daily basis. Immediately reporting out of balance conditions to branch management.
• Helping coach Banking Specialist I on products, services, policies and procedures.
• Contributing to the Bank’s success by identifying sales opportunities and referring clients to the appropriate area. Works towards achievement of branch and individual sales and referral goals.
• Working to retain existing client relationships and obtain new ones by conducting calls on maturing accounts, following up on leads, referrals and other prospecting opportunities.

What Do You Need for this Position?

• High School Diploma or Equivalent
• Minimum of 12 months previous client service experience preferred
• Previous cash-handling experience required
• Previous banking experience strongly preferred
• NLMS registration preferred
• Developed customer service skills, including written and verbal communication
• Ability to use a PC and alpha/numeric keyboard

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