Job Description

Description Hotel Front Desk Receptionist 3pm-11pm Part-time We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today! Responsibilities

• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Handle customer complaints as necessary
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
• Communicate with housekeeping to make sure guest rooms are ready
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date

• Displays impeccable interpersonal, time management, organizational skills, and customer service skills
• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
• High school graduate, GED recipient, or equivalent
• Exhibits working knowledge of Microsoft Office and reservation management systems
• Has experience answering telephone calls and troubleshooting stressful situations

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