Job Description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Responsibilities:

• Handle customer complaints as necessary
• Work with the housekeeping staff to ensure rooms are ready for new guests
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date

Qualifications:

• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• Exhibits working knowledge of Microsoft Office and reservation management systems
• High school diploma, GED, or equivalent
• Well-versed in taking telephone calls and handling stressful situations

About Company: Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.

Job Tags

Start working today, Flexible hours,

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