Job Description

Description

Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

Responsibilities

•Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
•General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
•Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
•Work with the housekeeping staff to ensure rooms are ready for new guests
•Field customer complaints when necessary

Qualifications

•Has experience answering telephone calls and troubleshooting stressful situations
•Working knowledge of Microsoft Office and reservation management systems
•High school diploma, GED, or equivalent
•Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
•1+ year of hotel industry experience or related job preferred

Job Tags

Start working today, Flexible hours,

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