Job Description

HVAC Service Supervisor POSITION SUMMARY: ~ Provides technical support and job site leadership to ensure a competent, highly qualified workforce; redeems customer commitments in a professional, high-quality, and timely manner while maximizing gross profit margins. QUALIFICATIONS: Demonstrated leadership skills Minimum 7 years of commercial service technician field experience Must possess a valid driver's license and currently maintain a safe driving record as required by the company's insurance provider EPA Certified Certificate of Completion or Diploma with an accredited HVAC trade school ESSENTIAL DUTIES AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other job duties may be assigned that are not included in the job description. AGREEMENT/PROJECT MANAGEMENT: Effectively manages and controls equipment, material, tool utilization, and costs while assuring proper staffing and efficient field operations. Audits required documents before the start of work to ensure all pertinent information is included; assures personnel doing the work are well informed of the scope of work. Provides current input and actively participates in regular review meetings on work progress, customer relations, field relations, internal administration, and other matters affecting service operations. Expedites and achieves schedules through the dispatcher; returns unused materials to suppliers for credit; closes all completed jobs and expedites release for billing. Provides sales personnel with leads and alerts sales personnel about competitive sales efforts. CUSTOMER SERVICE: Ensures customer concerns are responded to quickly and efficiently while building and maintaining customer confidence and satisfaction. Able to influence and drive customer satisfaction; possesses the proper judgment to escalate procedures when an emergency arises so that customers' needs are met. Effectively communicates relevant information to customers regarding their systems, regardless of the customer's level of technical knowledge. Reports customer relations activity affecting customer satisfaction; fosters positive long-term relationships. STAFF DEVELOPMENT: Trains all levels of service technicians, apprentices, and interns; mentors service representatives on how to solve problems independently. In coordination with Service Manager, develops and implements programs to improve the skills of individual technicians and the work group as a whole; provides training assistance and support during evening training classes at HMS. Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building positive team morale; puts success of team above own interests. Tactfully approaches others; reacts well under pressure; treats others with respect and consideration regardless of their status or position. Ensures staff have read and are familiar with all safety procedures and manuals; provides ongoing training regarding on-the-job safety. Effectively audits the performance of staff and recommends appropriate personnel actions, including but not limited to hiring, termination, promotion, demotion, and compensation. PERSONAL DEVELOPMENT: Keeps technical knowledge up to date as to equipment and concepts; gains familiarity with new products and techniques as they are introduced. Belongs to and takes advantage of technical organizations to improve technical knowledge.

Job Tags

Apprenticeship, Afternoon shift,

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