Job Description

We are expanding our team and looking for motivated Inbound Call Center Agents who are ready to help us uphold our standards of service.

As an Inbound Call Center Agent, you will be the voice of our company, assisting customers with inquiries, resolving issues, and providing accurate information about our products and services. Your friendly demeanour and ability to empathise with customers will help create a positive experience for all callers.

Key Responsibilities:

• Answer incoming calls from customers promptly and professionally
• Address customer inquiries, provide information on products and services, and assist with order placements
• Troubleshoot and resolve customer issues efficiently, ensuring customer satisfaction
• Maintain accurate records of customer interactions and transactions
• Collaborate with team members and other departments to handle complex inquiries
• Stay updated on product knowledge and company policies to provide accurate information
• Meet or exceed call handling metrics and performance goals

Qualifications:

• High school diploma or equivalent; additional education or certifications in customer service is a plus
• Previous experience in a call center or customer service role is preferred
• Excellent verbal communication skills with a friendly and professional tone
• Strong problem-solving abilities and a customer-centric approach
• Proficient with computers and able to navigate multiple software applications
• Ability to work in a fast-paced environment while maintaining attention to detail

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