Job Description

Interview No Interview required

Job Overview:
We are seeking a dedicated Inbound Call Center Represented (750382) to manage inbound calls, assist with data entry, and handle various clerical tasks to support our team.

Key Responsibilities:

• Call Handling: Answer 800 helpline calls, log client interactions, and transfer calls to volunteer counselors or provide direct assistance when necessary.
• Data Management: Accurately record and manage client contact information and maintain records.
• Administrative Support:
  • Prepare information packets and training materials.
  • Handle mailings, inventory, and office supplies.
  • Organize incoming deliveries and ensure a clean, organized workspace.
• Collaboration: Work closely with office staff and supervisors to ensure accurate communication and timely follow-ups.
• Other Tasks: Assist with voicemail management, presentation materials, special mailings/emails, and updating records.

Requirements:

• Strong communication skills for effective caller interactions.
• Attention to detail for accurate data entry and information dissemination.
• Ability to maintain professionalism while adhering to policies and regulations.

Work Relationships:
Engage with office staff, supervisors, the public, and state-level representatives to provide information and make appropriate referrals.

Impact of Role:
This position is vital in maintaining the program's trust and reputation by delivering accurate Medicare information and upholding service standards.

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