The City of Aventura is seeking a highly skilled, motivated, customer service focused, full-time IT Support Specialist.
Under the general direction of the Operations Manager, the IT Support Specialist serves as the primary contact for department staff, end-users, and vendors in coordinating and resolving service requests and services involving the Helpdesk and customer service functions. This position requires working independently and in conjunction with senior staff to perform various duties related to hardware and software assistance for multiple systems the city uses.
The IT Support Specialist is responsible for essential tasks, including but not limited to:
Providing information technology support and services. This position is on call for off-hours support and in the event of an emergency.
Offering first-level support to end-users by researching and answering questions resolving computer and phone problems.
Recording trouble calls into the Helpdesk software and providing follow-up support until the problem is resolved or escalated to advanced-level support.
Training and assisting City end-users with hardware repair service calls for printers, phones, and other devices.
Deploying new computers and devices under the guidance of the Operations Manager.
Assisting in the installation of software and hardware as needed.
Monitoring daily, weekly, and monthly backups.
Assisting end-users with data recovery, such as performing file restores.
Troubleshooting network problems and situations related to everyday end-user support.
Playing an active role in IT Disaster Recovery preparation and/or disaster recovery efforts, as designated in the City Emergency Management Plan.
Conducting other related duties as assigned.
DESIRED MINIMUM QUALIFICATIONS
Education and Experience:
Necessary Knowledge, Skills, and Abilities
The IT Support Specialist should possess:
Compensation details: 30.77 Hourly Wage
PI173ab0b15233-30492-36417171
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