Job Description

The Position

The City of Oakland is an equal opportunity employer that values workforce diversity, inclusion, and equity. Oakland has a long history of activism around issues of justice and equity. Both oppression and this resistance to oppression have shaped the city’s historical roots and the lives of its residents to this day. As public servants in one of the most diverse cities in the nation, we strive to develop employees who understand the harm and impacts of systemic inequity to create lasting, meaningful outcomes for everyone. Oakland strives to establish an environment that embraces the richness of culture, community, and individualism of employees.



Why join the City of Oakland's Public Library?
The Oakland Public Library empowers all people to explore, connect, and grow. Through our eighteen (18) branches over three hundred dedicated employees serve multiple communities located within the Cities of Oakland, Piedmont, and Emeryville.


OPL is an indispensable partner in transforming lives through robust equity and diversity initiatives, responsive services, and unique programming adapted to serve the needs of a multifaceted community. We champion a future filled with joy for all people, and our staff actively engages and works in conjunction with various community partners to envision, develop, and promote our evolving services.



We are looking for someone who is:

• Community-Focused – You will be skilled at building meaningful community partnerships and promoting library services to diverse communities through education and outreach.
• Flexible – You will need to be able to work in all library locations in Oakland.
• Service oriented — You will provide excellent customer service throughout Oakland to people of all ages.
• A Skilled Leader and Coach– You will guide and encourage others to accomplish common goals.
• Trusted – You will follow through on commitments and respect the confidentially of information and concerns shared by others.
• Collaborative - You will demonstrate cooperation and foster teamwork while working within and across divisions, branches, functions, or teams.
• Relationship-oriented - You will consider and respond appropriately to the needs and feelings of others in different situations and build trust with the community.
• Effective – You will prioritize using fiscal and material resources to maximize organizational effectiveness.
• Technologically Skilled – You will be adept at learning and working with various electronic hardware and software applications.

• Providing direct public service to all users of a branch or Main Library unit, modeling trauma-informed and relevant customer service and reference skills.
• Participating in community engagement and outreach efforts, including designing and delivering innovative programs and services that are responsive to the needs of community members, local school districts, and Oakland Public Library partner organizations.
• Coaching and mentoring Oakland Public Library public-facing staff through providing ongoing training and guidance in the areas of excellent customer service, and the effective use of Library facilities, equipment, services, and programming.
• When assigned to be in charge, managing the day-to-day operations of a library branch or a specialized program or service within the Main Library.

• Your work will serve the needs of diverse populations of the Oakland community and beyond.
• You will have the opportunity to work both independently, with your team, and with the public to forward the OPL vision of inclusive community engagement.
• This position is ideal for a self-starter who maintains positive relationships and enjoys supporting co-workers in providing excellent customer service, facilitating library programs, and performing outreach to the Oakland community.
• You will have flexibility in your schedule.
  
  

• You will interact with a variety of patrons from differing backgrounds and various socio-economic statuses who have unique needs and challenges.
• You will juggle input from your community, your administration, and your colleagues to ensure the effective delivery of services in pursuit of the library’s mission.
• You will work evenings and weekends.
  
  

• Critical Thinking: Analytically and logically evaluating information, propositions, and claims
• Professional & Technical Expertise: Applying technical subject matter to the job
• Using Technology: Working with electronic hardware and software applications
• Adaptability: Responding positively to change and modifying behavior as the situation requires
• Attention to Detail: Focusing on the details of work content, work steps, and final work products
• Professional Integrity & Ethics: Displaying honesty, adherence to principles, and personal accountability
• Informing: Proactively obtaining and sharing information
• Listening: Fully comprehending spoken communication
• Oral Communication: Engaging effectively in dialogue
• Writing: Communicating effectively in writing
• Building & Maintaining Relationships: Establishing rapport and maintaining mutually productive relationships
• Customer Focus: Attending to the needs and expectations of customers
• Professional Impact: Presenting self as a positive representative of the organization
• Valuing Diversity: Appreciating the benefits of varied backgrounds and cultures in the workplace
• Teamwork: Collaborating with others to achieve shared goals

Minimum Requirements for Application

Education: A Master's degree in library science from an American Library Association-accredited graduate program. Job training and/or particular courses in library needs of the community, specialized areas of library services or technical areas are desirable.

Experience: None Required

• Experience working with youth ages 0-18.
• Experience providing excellent customer service to the public.
• Proficiency in Spanish, Cantonese, or Mandarin.
• Demonstrated leadership and team-building skills.
• Familiarity or experience with the implementation of equity principles, analysis, and practice.
• Experience directly relevant to communities in Oakland most impacted by racism

Supplemental Information

The Recruitment Process:

This is a continuous recruitment. This recruitment may close without notice once a sufficient number of applications have been received.

This is an at-will position, exempt from the provisions of the City of Oakland Civil Service Rules, per Charter Section 902. All applications received will be forwarded to the Oakland Public Library for further consideration.

Meeting the minimum qualification requirements may not result in further consideration, only the most qualified candidates will be contacted for interviews.

Applicants are required to submit criminal history information upon request after receiving a conditional offer of employment. If the requested information is not furnished in a timely manner, applicants will not qualify for further consideration and will be removed from the eligible list.

Disaster Service Workers

All employees are designated Disaster Service Workers through state and local law. Employees are required to complete all Disaster Service Worker-related training as assigned and to return to work as ordered in the event of an emergency.

How to Apply

Apply prior to the closing time of the job announcement and allow at least two to three hours to submit your application if you are a new user of the system.

If you do not have access to a computer, there are computer stations available at any City of Oakland Public Library. There are also workstations at the Human Resources Management Department, 150 Frank H. Ogawa Plaza, 2nd Floor, Oakland, CA 94612. Workstations are available during regular business hours (normally 9:00 a.m. to 5:00 p.m.).

Our online application system is provided by NeoGov. If you have problems while applying online, please contact NeoGov's Live Applicant Support at (855) 524-5627 between 6:00 AM and 5:00 PM Pacific Time, Monday - Friday. You may also call the City of Oakland Human Resources Management Department during regular business hours at (510) 238-3112 for information; however, we are unable to provide technical support for the online application system. For recruitment-specific questions, please contact Tabitha Pulliam, Administrative Services Manager I at TPulliam@oaklandca.gov.

Agency

City of Oakland

Address

150 Frank H. Ogawa Plaza - 2nd Floor


Oakland, California, 94612

Phone

(510) 238-3112

Website

The City of Oakland is committed to the wellbeing of its employees and offers comprehensive health and wellness services along with an array of other benefits for most positions. Benefits may include*:

• CalPERS Medical
• Dental
• Vision
• Medical Waiver Plan – Cash-In-Lieu
• Flexible Spending Accounts
• Commuter Benefits
• Group & Supplemental Life Insurance
• Employee Assistance Program (EAP)
• Guaranteed Ride Home (GRH)
• Pension Benefits
• Deferred Compensation

• Specific benefits may vary depending on the assigned specific bargaining unit. Information regarding most benefits can be reviewed here: Employee Benefits Information Current MOUs may be reviewed here: City of Oakland Labor Agreements

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