Operations Analyst I Job at Zobility, Norfolk, VA

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  • Zobility
  • Norfolk, VA

Job Description

Responsibilities:

  • Monitor and dispatch outage trouble calls, analyze outage calls that come in to determine location of problem, prioritize all emergency work, outage and non-outage work for first responders, talk with customers to determine power issues they are having.

Requirements:

  • Multi-tasking (handling changing priorities constantly)
  • Computer based skills (all Windows applications, typing, etc.)
  • Good customer service skills (talking to customers)
  • Data analysis (review multiple information sources to determine appropriate action)
  • Dispatch skills (call centers, 911 operations centers, utilities, etc.)
  • Looking for energetic and personable candidates who have a good customer service personality that can talk with customers and field workers all day with a good attitude even during stressful or busy times.
  • Being coachable/trainable because there is so much to learn with this position.

Education:

  • High School Graduate / GED

Job Tags

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