Job Description

BDV Solutions, LLC (BDV) is the leading provider of global talent for U.S. businesses, connecting thousands of skilled, unskilled, and seasonal employees with opportunities across TN, H-1B, H-2B, and E-B3 visa programs. BDV is also the fastest-growing cultural exchange company, facilitating transformative career-development experiences through J-1 Visa Intern, Trainee, and Teacher programs, offering full cultural immersion in the U.S. Our mission is twofold in bridging global talent with American business: driving workforce solutions and providing cross cultural exchange experiences. The Teacher Success and Operations Manager will serve as part of HRC International team.

The ideal candidate will have an ability to create and maintain an efficient system of operation to support the business needs. The candidate should be comfortable multitasking and working cross-functionally with different business units. The ideal candidate will have previous experience in related fields.

Key Responsibilities:

Leadership and Team Development:

• Lead, mentor, and coach a team of business development specialists and program coordinators.

• Provide ongoing support, address team concerns, and foster problem-solving capabilities.

• Organize and lead quarterly in person and virtual team events to enhance collaboration and morale.

• Foster an enjoyable work environment to endeavor staff retainment

Relationship and Culture Management:

• Cultivate a positive and inclusive company culture.

• Serve a liaison and main point of contact of other business units such as visa designation and support department as well as (overseas) recruitment departments

• Support initiatives to integrate new cities or cultural elements into the team's dynamic.

• Facilitate communication between teams and projects to enhance collaboration

Recruitment and Onboarding:

• Manage the recruitment process, including job postings, candidate screening, and interviews.

• Oversee the onboarding of new employees, ensuring all documentation and initial training are completed.

Office Administration and Operations:

• Oversee daily office management, including administration, maintenance, and inventory management.

• Manage vendor relationships, contracts, and supplies; set up workstations and order equipment as needed.

• Organize and maintain a clean and professional office environment.

• Responsible for overseeing the training of new hires and off boarding or terminations.

Team Performance and Process Improvement:

• Follow up with team members on client database updates, pending actions, and ongoing placements.

• Ensure program coordinators maintain accurate and up-to-date employer and placement records.

• Update and refine Standard Operating Procedures (SOPs) to improve efficiency.

• Run weekly, monthly, quarterly and yearly reports as necessary

• Make recommendations for improvement

Account and Financial Management:

• Oversee invoice follow-ups and ensure timely payment processing.

• Manage payroll, time off requests, vacation, holiday sick time, leaves.

• Manage office expenses, client billing, invoice reconciliations, manage office calendar.

• Monitor team updates to billing modules within accounts.

Compliance and Contracts:

• Stay informed about relevant legal requirements, including J-1 visa regulations, and ensure compliance across operations.

• Manage contracts, including Hilton and other partner agreements.

• Support contract review process

Business Development:

• Identify market trends and explore new opportunities.

• Drive innovative business ideas to support growth.

• Foster a culture of creativity and collaboration.

• Build strategic relationships to maximize opportunities.

• Analyze data to guide business strategies and decisions.

• Familiarity with client relationship management and recruitment processes.

• Ability to lead with empathy, inspire motivation, and manage conflict effectively.

• Experience in program coordination, account management, or a similar role is a plus.

Qualifications

• 3+ years of experience in a similar role or proven leadership and team management
• Proficiency with Microsoft Office
• Strong organizational and communication skills
• Stroing office admin and operations skills
• Strong ability to multitask
• Comfort working with multiple groups within business

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