Job Description

A nonprofit organization in New York City is currently seeking a new Client Services Specialist for a promising opportunity at one of their residential facilities in Manhattan.

• Conduct emergency shelter intakes for site vacancies and vacancies at sister sites as part of the Central Intake team
• Assess immediate safety needs and develop a risk management plan during intake of shelter placement calls
• Provide crisis intervention including mediation and de-escalation skills to diffuse situations between residents' family members and/or roommates
• Participate in training to improve client centered practice skills and knowledge about self-care and vicarious trauma and its impact
• Plan, implement and/or research self-care and other social activities for clients and their children
• Actively participate in donor tours and help with special client events and holiday parties
• Conduct regular health and safety facility checks
• Distribute supplies to clients in accordance with established guidelines and/or emergency requests from clients
• During the orientation process, determine clients' immediate needs and provide referrals for basic needs
• Provide referrals for clients following their initial Case Management session
• Provide client accompaniment to important appointments when requested
• Assist with admission and discharge of clients
• Perform other duties, as needed

Qualifications

• 2+ years of relevant work experience
• High School Diploma / GED
• Computer savvy
  

Job Tags

Similar Jobs