Job Description

PATIENT CARE COORDINATOR (MEDICAL) JOB SUMMARY

Exchanges pertinent non-routine information, answers questions and offers guidance, either face to face, through written correspondence or via the telephone with individuals on a continual basis. Greets, instructs, directs and schedules patients.

PATIENT CARE COORDINATOR (MEDICAL) ESSENTIAL DUTIES AND RESPONSIBILITIES

• Monitor patient/provider schedule, following office policies.
• Ensure the registration and lobby areas are appropriately maintained.
• Greet and Sign In patients, providing exceptional patient experience.
• Check in patients, verify and update necessary information in the medical record through PM system
• Ensure all necessary household and income information is current.
• Collect co-pays, deductibles and payments as required.
• Obtain and verify patient's current insurance information.
• Prepare welcome packets for future patients.
• Register patient data through PM system, including scanning of all documents
• Answer and screen telephone call, takes messages and provides information.
• Sort and deliver mail to Office Manager.
• Attend meetings as required.
• Prepare daily batches for business office.
• Prepare requested daily statistical information.
• Notify the Office Manager of possible problems:

- Patient Relations

- Patient Flow

- Other Employees, etc.

• Know rules and procedures for release of information.
• Acquire appropriate signatures.
• Submit appropriate information per procedure.
• Report equipment or supplies needed to Office Manager.
• Reports malfunctioning equipment to Office Manager.
• Obtains charge information, coding and data entry.
• Completes billing and collection processes and prepares for distribution to appropriate sources.
• Stays in compliance with all HIPAA regulations.
• Performs other assigned duties under the direction of the Office Manager or Physician

PATIENT CARE COORDINATOR (MEDICAL) EDUCATION AND EXPERIENCE

• High School Diploma or GED
• Two years experience in a medical office setting preferred
• Medical Assistant Certification preferred
• Certification through AAMA preferred
• Experience in operating a computer and word processing.
• Bilingual in Armenian/English is required.

PATIENT CARE COORDINATOR PAY RATE: $18- $20 an hour

PATIENT CARE COORDINATOR (MEDICAL) PATIENT INTERACTION EXPECTATIONS

• Greet patients before they greet you
• Listen, respond, and make eye contact with every patient
• Personalize interactions with each patient
• Explain to each patient the process of care
• Provide patients with updates throughout their visit

PATIENT NAVIGATOR BENEFITS:

• Medical, Dental and Vision – 100% paid by Employer
• Life Insurance and Accidental Dismemberment – 100% paid by Employer
• Paid Holidays
• Paid Time Off
• 401K
• 401K Matching
• Flexible Spending Account
• Fringe
• Supplemental Insurance to the first visit

PHYSICAL DEMANDS

Position requires prolonged sitting at a computer, some bending, lifting, stooping and stretching. Good eye-hand coordination and manual dexterity sufficient to operate a computer keyboard, photocopy machine, telephone, and other office equipment is also required. Employee must have normal range of hearing and eyesight.

NOTE: The essential job functions for this position include, but may not be limited to those listed in this job description. Employees hired for this position must be able to perform the essential functions of this job without imposing significant risk of substantial harm to the health or safety of themselves or others

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