Service Booker - Jaguar Land Rover North Dade Job at Warren Henry Automotive Group, North Miami, FL

WmtFd1hsVW52VEIwWDV4WG5vZFZLang0TGc9PQ==
  • Warren Henry Automotive Group
  • North Miami, FL

Job Description



The Service Booker ensures repairs are completed, closes repair orders, receive and handles all monies, and carries out additional assignments as set forth by the Warranty Manager/Service Manager.

Responsibilities

  • Perform work at a level that supports Service Customer Satisfaction Index rating at or above that of the manufacturer, region, or dealership average.
  • Review repair orders written for proper completion, accuracy, and legibility according to the applicable policies and procedures manual.
  • Return improperly completed repairs to the person originating the document for correction and/or completion as necessary.
  • Determine and enter the applicable labor operation codes, failure codes, parts stamps, and/or other administrative data required and enter them onto the repair orders.
  • Interpret and translate Technicians comments into damage codes/operation codes.
  • Flag the appropriate Technicians for the hours earned on the operations they performed according to the manufacturer’s policies and procedures.
  • Issue receipts, refunds, credits, or change due to customers.
  • Work alongside the Warranty Administrator to check repair orders against the vehicles service history to avoid making duplicate claims and Technician receiving double payment.
  • Assist Service Advisors with closing of open warranty repair orders.
  • Assist management with special projects, audits, reports, etc., as requested.
  • Maintain the counter display clean and orderly.
  • Compute and record totals of transactions.

Qualifications

  • High school diploma or general education degree (GED), or minimum two years of related experience and/or training, or equivalent combination of education and experience.
  • Excellent communication skills both oral and written.
  • Proper email and telephone etiquette.
  • Intermediate level of competency using Microsoft Office Suite.
  • Preferred – bilingual in English and Spanish.

PI01f5e6b60eb9-30492-34602735

Job Tags

Similar Jobs

Hidden Talent Bee

Female Model Job at Hidden Talent Bee

About Us: Hidden Talent Bee is a premier agency specializing in adult modeling, dedicated to celebrating and showcasing diverse and bold forms of expression. We are a dynamic team passionate about pushing boundaries and redefining beauty standards in the adult industry... 

Peckham Industries

Mechanic Trainee (Req #: 992) Job at Peckham Industries

 ...family by choice ethos delivers value as the trusted supplier of construction materials, products, and services in the communities we serve....  ...of multi-level parking structures, specialty buildings, and bridge components. Become part of our mission by realizing your... 

Boiling Point Group

Dishwasher Job at Boiling Point Group

 ...retail experience in a fast paced environment, specifically as a dishwasher ~ Friendly attitude with excellent customer service skills...  ...Work environment: Work will be conducted in a kitchen and restaurant environment May encounter temperatures ranging from 32 degrees... 

Hopedale Medical Complex

Receptionist, Physician's Office Job at Hopedale Medical Complex

 ...upon arrival Update schedules in the Medical Manager Appointment Scheduler or scheduling...  ...or financial assistance to the physician billing office. Collect necessary payment at...  ...for consulting physicians, notifying their home office as per their individual preference... 

Mary's Place Seattle

Floater Shelter Advocate (Day) Job at Mary's Place Seattle

 ...creating, maintaining, and affirming communities for people of color, immigrants and refugees, trans and gender-non-conforming people, and other...  ...to use a computer and telephone, as well as other standard office equipment Ability to sit, walk, stand, bend, squat, climb,...