Service Manager- Butler Ridge & Westview Commons Job at WPM Real Estate Management, Reisterstown, MD

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  • WPM Real Estate Management
  • Reisterstown, MD

Job Description

Your job as one of our Service Managers is to leadthedaily maintenance operations for one property or a portfolio of properties.

As a Service Manager, some of your responsibilities will include:

  • Leading the maintenance team in diagnosis and repair in areas such as: HVAC, Electrical, Plumbing, Carpentry, Drywall, Flooring, General Maintenance, and unit turnover
  • Working to achieve the operational goals of the property within Company policies/guidelines
  • Conducting property inspections regularly, identifying interior and exterior work that needs to be completed
  • Managing move-in and move-out processes
  • Scheduling and executing routine preventative maintenance
  • Updating work order systems, generating work orders, and directing service team
  • Responding to after hours/on call maintenance needs

This positionis idealfor those that enjoy and have experience in maintenance and supervisory roles,and for those with experience in managing a system to fulfill service requests in a timely manner.

Required Knowledge, Skills, and Abilities

  • HVAC certification
  • CAM-T preferred
  • Demonstrated plumbing, electrical, and carpentry skills required.
  • Knowledge of OSHA safety rules and regulation.
  • Excellent time management and prioritization skills.
  • Ability to communicate in writing, drafting performance reviews and responding to emails.
  • Excellent verbal communication skills with residents and staff.
  • Superior customer service skills with ability to respond to clients with diplomacy, tact and patience.
  • Ability to quickly learn new technology and computer applications.
  • Demonstrated sensitivity to different cultures.
  • Valid driver's license and reliable transportation required.

Education and Experience

  • High School Diploma or Equivalent
  • Five years' experience in commercial or industrial setting
  • Experience supervising a team, including acting as a role model for others, selecting and training new staff, providing mentoring and coaching to junior staff to develop professionally.

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