Job Description

The Tenant Liaison Associate plays a pivotal role in fostering a positive and inclusive living environment for tenants diagnosed with mental health conditions. This role involves providing emotional support, collaborating with mental health professionals, and ensuring effective communication between tenants, property management, and relevant stakeholders.

Responsibilities

• Tenant Support: Establish and maintain positive relationships with tenants diagnosed with mental health conditions. Provide emotional support and encouragement to tenants, promoting a sense of community and belonging.
• Needs Assessment: Conduct individual assessments to identify specific needs and challenges faced by tenants with mental health diagnoses. Collaborate with mental health professionals to understand treatment plans and incorporate support strategies into daily interactions.
• Communication and Coordination: Serve as a liaison between tenants, property management, internal program staff, mental health providers, and community resources. Communicate effectively with all stakeholders to ensure a holistic approach to tenant well-being.

Specific Duties

• Act as a liaison between tenants, property management, internal program staff, mental health providers, and community resources.
• Assist tenants in navigating resources, including referrals and paperwork for benefits, demonstrating a compassionate problem-solving mindset.
• Support tenants in accessing mental healthcare, collaborating with treatment teams and intervening when access issues arise.
• Attend and facilitate meetings related to tenant progress and challenges, ensuring effective communication.
• Observe and report important information to providers, coordinating services for tenants as needed.
• Maintain accurate records of significant interactions, interventions, and outcomes, prioritizing professional conduct and confidentiality.
• Document incidents involving tenants for ongoing tracking and planning, intervening when necessary.
• Develop and implement crisis intervention and behavioral plans tailored to tenants' needs, emphasizing housing-related issues.
• Coordinate care needs with emergency services and mental health professionals, assessing risks and intervening for safety and wellness.
• Organize community activities and events to foster a sense of belonging and purpose among tenants.
• Encourage social interactions and activities promoting mental wellness to combat isolation among tenants.

Qualifications

• Bachelor's degree in a related field (Social Work, Psychology, Counseling, or similar). Master's degree preferred.
• Previous experience working in a similar role, preferably in mental health or supportive housing settings.
• Knowledge of behavioral health issues and recovery processes.
• Completion of any necessary state or organization-specific training programs.
• Willingness to attend ongoing training and professional development opportunities.
• Ability to work occasional evenings and weekends as needed.
• Commitment to working on-site to effectively engage with the organization’s workforce.
• Proficiency in record-keeping software and Microsoft Office Suite.
• Valid CA Driver License and reliable form of transportation required.
• Bilingual literacy in Spanish and English preferred, but not required.
• MWC requires proof of full vaccination against COVID-19 and highly encourages staying up to date.

Salary

• $24.00 - $31.30 per hour

Benefits

• Supplemental Insurance
• 40 Hours/Year Vacation
• 80 Hours /Year Sick
• 10 Observed Holidays
• 401(k) Plan
• 401(k) Employer Match

Perks

• $250/pay period when employee shows proof of own health insurance coverage and waives the medical benefit at MWC.
• $165/quarter if an employee is required to use a personal cell phone for organization business.

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