Workday (HCM) - Compensation Job at eTeam, Inc., Santa Clara, CA

WjBjeldsY3F1RGQ4VzVOUWxvWlZKRHAvTEE9PQ==
  • eTeam, Inc.
  • Santa Clara, CA

Job Description

Support and monitoring End to end resolution on level 2 support issues. Take lead and work with other partner IT teams to ensure End to end issue resolution with continuous updates.
Provide configuration push to all environments including production.
Housekeeping
Provide enhancement and maintenance of support tools and scripts
Support Applications site based on SLA
Identify and resolve issues
Monitor support queues
Report weekly, monthly, quarterly, or as requested on its performance. Reports shall indicate and summarize any significant metric changes trends or delays to milestone target dates,
Metrics pertaining to the support queue
Problem isolation and provide deep support.
Escalation Management (end-to-end)
Problem Management and Root Cause Analysis
Work with L3 or Product vendors to ensure all product related issues are addressed within agreed SLA's
Communications Management
Compliance and Audit
Knowledge Management
Innovation and Process Improvement
Administration
Workday is responsible to install/upgrade/patch to Products and Managing the timeline, coordination and communication infrastructure
Schedule outages for planned maintenance and development. Includes managing the timeline, coordination and communication for both hardware and software components of the effected environment
Security reports review
Certificate renewals & Maintenance

Job Tags

Similar Jobs

Continuum Therapy Partners

Occupational Therapy Assistant / COTA - PRN Job at Continuum Therapy Partners

Occupational Therapy Assistant / COTA- PRN Grundy, VA /Virginia Continuum Therapy Partners has an opportunity for a PRN Occupational Therapy Assistant/ COTA at Heritage Hall Grundy. For location details, please visit: Please contact Olivia Gramm at 781-534-311... 

Mastech Digital

Data Scientist Specialist Job at Mastech Digital

 ...mainstream technology staff as well as Digital Transformation Services for all American Corporations. We are currently seeking a Data Scientist Specialist for our client in the Consulting domain. We value our professionals, providing comprehensive benefits and the... 

MJ StepUp

Data Entry - Typist Part-Time - Work Online - Remo Job at MJ StepUp

 ...Working in the Data Entry field is a great way to supplement your income. Looking for both full-time, and part-time employees to work from home. Qualifications Must be able type with accuracy. Computer Skills including internet, e-mail, e-mail attachments, downloading... 

IHMS

Pharmacy Technician Job at IHMS

 ...and effectively in environments far from home. Founded in 1984, we operate in 92...  ...and emergency medical conditions. The Pharmacy Technician is responsible for preparing medications...  ...container. Maintains safe and clean working environment by complying with procedures... 

The Morton Arboretum

Grant Writer Job at The Morton Arboretum

 ...candidate will need to be detail-oriented, well-organized, a skilled writer and editor, and enjoy collaborating with colleagues within the...  ...: limited lifting and carrying (up to 10 lbs.), and occasional travel around the Arboretum grounds. * Work Environment: Work is...